FAQ's

About Delivery Here you will find out all the information you need about your delivery

Will the delivery team bring my sofa upstairs for me?

Our drivers will deliver to ground, first and second floor free of charge. If you live above the second floor and do not have a lift there will be an additional charge. If the sofa doesn’t fit in the lift then a charge will apply.

Can i change my delivery address?

We understand that you may move to a new house after ordering and may need to update your delivery address.  We would ask that you let us know ASAP so we can update our warehouse and couriers If you change the address within 72 hours of delivery you may be charged another delivery fee and your delivery date may change.  Please contact our customer sales team who will be able to check if this is possible.  

Snap Finance 

Please contact our customer experience team and provide proof of your new address in the form of tenancy agreement or mortgage agreement and also a photographic ID.

How much is delivery costs?

WE MAKE SURE YOUR DELIVERY IS HASSLE FREE!

 Specially trained 2-man delivery team
 Bring sofa into room of your choice
 Complimentary installation and assembly ready for use
 
All our delivery charges are included within most of our prices, unless out of area there may be a small out of area surcharge.
Can we change the date of our delivery?

Yes, you can! If you have already accepted a delivery date, but now need to alter it due to unforeseen circumstances please do not worry.

We are happy to alter your delivery date for you, however you will need to let us know 72 hours before your booked date. If you need to move the booking, but it is within the 72 hour window, we can still assist you however you will incur a repeat of your original delivery charges, so we strongly urge you to contact us as soon as you possible.

Do I need to clear my room prior to delivery?

Yes you will need to clear your room and move anything out the way as the drivers will not be able to make the delivery or move any of your furniture or goods’ as we are not insured to move anything but the sofas or beds we deliver.

Can we refuse our delivery?

If the drivers are at your property and you are not happy to accept the item, you can send the sofa away with our team you will loose the delivery charge which is the deposit you paid to the value of £120 to cover the cost of the delivery and couriers.

How Long does delivery take?

Stocked items is 2-5 working days from receiving your order and deposit

on any made to order items or un stocked items delivery times with be longer and may differ from 1 week to 3 weeks the advisors will notify you of this at the time of placing your order with UK SOFA STORE.

What happens if my delivery is cancelled?

If you cancel the delivery, this can be done up to 96 hours before your delivery with no implications. If you cancel after this time there will be another delivery charge.

If we cancel your delivery, we will reschedule for the soonest available date.

I am not ready for my sofa just yet; can you put my order on hold?

Yes, to put it on hold just email us on cs@uksofastore.co.uk. You would then need to notify us in advance before you would like the sofa. The notice you need to give is the lead time for your particular sofa.

 

We can do this up to 72 hours before your delivery is due, without incurring a further delivery charge. 

After Delivery Here you will find out all the information about after your delivery

You can contact our sales team on 03302236220 or if yo have a customer service issue then please email images, description of the issue delivery date and contact information to, our customer service team at cs@uksofastore.co.uk and one of the team will respond with 72 hours.

Opening Times

Sales team are open from 8am-7pm Monday-Friday, weekend varies.

How do we clean or wash the sofa?

We recommend having the sofas cleaned by a professional upholstery cleaning company. 

What is the complaints procedure?

Our Complaints procedure is to email cs@uksofastore.co.uk with you full name, details of the issue , images and videos to show any damage, marks etc, and provide us with the delivery address and contact details of the order so one of the team can get back to you as soon as possible.