About Delivery Here you will find out all the information you need about your delivery
Our drivers will deliver to ground, first and second floor free of charge. If you live above the second floor and do not have a lift there will be an additional charge. If the sofa doesn’t fit in the lift then a charge will apply.
We understand that you may move to a new house after ordering and may need to update your delivery address. We would ask that you let us know ASAP so we can update our warehouse and couriers If you change the address within 72 hours of delivery you may be charged another delivery fee and your delivery date may change. Please contact our customer sales team who will be able to check if this is possible.
Please contact our customer experience team and provide proof of your new address in the form of tenancy agreement or mortgage agreement and also a photographic ID.
WE MAKE SURE YOUR DELIVERY IS HASSLE FREE!
Yes, you can! If you have already accepted a delivery date, but now need to alter it due to unforeseen circumstances please do not worry.
We are happy to alter your delivery date for you, however you will need to let us know 72 hours before your booked date. If you need to move the booking, but it is within the 72 hour window, we can still assist you however you will incur a repeat of your original delivery charges, so we strongly urge you to contact us as soon as you possible.
Yes you will need to clear your room and move anything out the way as the drivers will not be able to make the delivery or move any of your furniture or goods’ as we are not insured to move anything but the sofas or beds we deliver.
If the drivers are at your property and you are not happy to accept the item, you can send the sofa away with our team you will loose the delivery charge which is the deposit you paid to the value of £120 to cover the cost of the delivery and couriers.
Stocked items is 2-5 working days from receiving your order and deposit
on any made to order items or un stocked items delivery times with be longer and may differ from 1 week to 3 weeks the advisors will notify you of this at the time of placing your order with UK SOFA STORE.
If you cancel the delivery, this can be done up to 96 hours before your delivery with no implications. If you cancel after this time there will be another delivery charge.
If we cancel your delivery, we will reschedule for the soonest available date.
Yes, to put it on hold just email us on firstname.lastname@example.org. You would then need to notify us in advance before you would like the sofa. The notice you need to give is the lead time for your particular sofa.
We can do this up to 72 hours before your delivery is due, without incurring a further delivery charge.
After Delivery Here you will find out all the information about after your delivery
You can contact our sales team on 03302236220 or if yo have a customer service issue then please email images, description of the issue delivery date and contact information to, our customer service team at email@example.com and one of the team will respond with 72 hours.
Sales team are open from 8am-7pm Monday-Friday, weekend varies.
We recommend having the sofas cleaned by a professional upholstery cleaning company.
Our Complaints procedure is to email firstname.lastname@example.org with you full name, details of the issue , images and videos to show any damage, marks etc, and provide us with the delivery address and contact details of the order so one of the team can get back to you as soon as possible.